Billing

An account must have a valid payment method on file before any treatment or service can be scheduled.

• Pay by service:
  If the customer does not specify monthly billing or prepay, they will be billed the following business day after each service is completed.
• Average monthly billing:
  Also known as a Monthly Maintenance Agreement (MMA), Customers pay a flat monthly rate for all selected services.
  • For new clients, this is billed on the day the sale is entered. If a specific billing date is requested, arrangements can be made with approval from management but no services will be performed until we receive the first months payment.
  • For current clients who have already received services for the month and decide to switch to an MMA, they would not be billed until the following month. If the switch to an MMA is made at the beginning of the month or before services are performed, the MMA will be charged on the day of the switch.
  • If only certain services are going to be included in the agreement, the monthly amount can be recalculated.
    
    
• Prepay option:
  Customers can pay for a years worth of services upfront and receive a 5% prepay discount on each service.
  • If a prepaid customer cancels before their renewal date, the company will remove the prepay discount from all services performed, charge the remaining balance, and refund any amount owed if applicable.
  • If a prepaid customer wishes to add additional services to their prepay, we are able to accommodate this request in one of 3 ways. The customer can pay per additional service as it's performed, prepay for the additional service which will result in 2 renewal dates, or wait until their renewal date to add any additonal services

Additional Billing Rules

• Discounts: 
  We offer discounts for the following:
  
  • Prepay
  • Military
  • Senior
  • First Responders
    
    
• Cancelled MMA accounts:
  • If a client wishes to cancel while in a Monthly Maintenance Agreement, the office will calculate the cost of services performed, the amount paid on the MMA and figure the difference. This can result in the client owing a final bill or the office issuing a refund.
• Past due invoices:
  • Invoices are due upon receipt
  • If an account is past due, a $20 late fee will be added.
  • Services are paused until the account is back in good standing.
• Subcontractors:
  • Any services performed by one of our subcontractors are not elligible to receive discounts.