---
title: Retreats and Reschedules
description: retreat
---

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2. [General](https://get.purplecare.com/support-center/general?hsLang=en)

# Retreats and Reschedules

### **Reschedules:**

### A client **must** inform the office of their reschedule request **at least 24 hours prior** to treatment. If the client **fails to notify office before the 24 hours** and **requests a reschedule with their technician**, they can be subject to a trip fee.

Additionally, if a client requests to reschedule the day of service and the service has already been completed, **they will not be eligible for a refund.**

### **Retreats:**

##### Per **TDA** regulations, we **must** **follow a specific window of time for any chemical reapplications**. We must wait a minimum of 21 days after chemical is applied and the reapplication must occur over 21 days from the next scheduled service.

- **No retreat is allowed if the client has skipped 2 or more treatments in a row.**
- To become eligible for a retreat again, the **client must complete 2 consecutive treatments.**
- For **mosquito treatments**, retreats are only offered **if the original treatment could not be completed**.
- If the mosquito treatment was completed, but mosquitos are still active, **a retreat cannot be offered** because treatments are scheduled too close together.
- We consider retreats as scheduled appointments. Clients must be home to provide the technician access to the property, especially if the retreat is for the homes' interior or a locked backyard. If the client **does not show**, is **unable to provide access** to the property, **cancels** or **reschedules** prior to the appointment day, we can still offer a retreat but there will be a **trip fee of $75 plus tax.**

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